Help & Frequently Asked Questions

Got a question? We've got answers. If you can't find what you're looking for below, feel free to reach out to us directly.

Orders & Shipping

How long does delivery take?

Orders are typically delivered within 5–8 business days across India. You'll receive a tracking link once your order is shipped.

How can I track my order?

Once your order is dispatched, you'll receive an email with a tracking number. Use it on our courier partner's website to track your delivery in real time.

Can I change or cancel my order?

Orders can be modified or cancelled within 12 hours of placing them. After that, the order may already be processed for shipping. Contact us as soon as possible if you need to make changes.

Returns & Refunds

What is your return policy?

We offer a 7-day return window from the date of delivery. Items must be unused and in original packaging. Visit our Return Policy page for full details.

How long do refunds take?

Refunds are processed within 5–7 business days after we receive and inspect the returned item.

Products

Are your products genuine?

Yes! Every product sold on Zenvora Mart is carefully sourced and quality-checked before listing.

Do products come with a warranty?

Warranty terms vary by product. Please check the individual product description for warranty information.

Payments

What payment methods do you accept?

We accept all major payment methods including UPI, credit/debit cards, net banking, and wallets.

Is it safe to pay on Zenvora Mart?

Absolutely. All transactions are secured with industry-standard encryption to keep your payment information safe.

Still Need Help?

Can't find your answer above? We'd love to hear from you. Reach out to our support team and we'll get back to you within 24 hours.